Managing change with Design Thinking

Managing change with Design Thinking

PROCESSES & RESPONSIBILITIES

Cross-functional Project Management

Change Management

Organisational Coaching

Design Thinking

OUTCOMES

Team & Product Visions

User Research Process

about.

INDUSTRY:

Deep Tech

CLIENT:

Confidential Client

YEAR:

2023-2024

The Client is a deep-tech company unique for their capability to develop, manufacture and deliver both the software and hardware stacks required by the emerging technology.

challenge.

The company was transforming from a research-oriented organisation to a product-centred organisation in order to demonstrate their business readiness to potential investors. The task was to support them by coaching software and cross-functional teams in organising themselves around modern ways of working and product-related targets instead of siloed research initiatives.

  • Help teams build their product and team visions to ease prioritisation and collaboration

  • Work with the teams to map responsibilities and capabilities needed to deliver quality products

  • Embed customer and user understanding to the product development through design thinking methodologies

  • Help the change management team maximise their reach and impact in the team

  • Break siloes between teams and departments

result.
  • Through product and team visions, responsibilities and gaps were identified could be planned for

  • Launched and ran the first cross-functional, user-centric project in the company

  • ResearchOps for product user research were set up

  • The internal change management agency was able to scale their impact strategically